Terms & Conditions
The content on this website is for information purposes only and is not a substitute for qualified veterinary advice. My Itchy Dog makes no representations or warranties (express or implied) and as such does not accept any liability arising out of reliance on the materials on this website. My Itchy Dog always recommends that you obtain specific professional veterinary advice in connection with any concern you may have about your pet’s health or well-being. This website may contain links or references to third party materials and websites. My Itchy Dog takes no responsibility for the content of external websites that might link from or to this website.
Parcels not collected: All our mail is sent via Royal Mail tracked not signed for, or Fedex signed for, if you order a courier delivery.
If a delivery cannot be left with you it will be returned to the depot or post office, a card left and you will be able to make arrangements for redelivery. If the parcel is returned to My Itchy Dog because it wasn't collected and you wish you have the order resent, we will charge postage again in this case. If you choose not to have the order redelivered we will issue you a refund minus the first delivery charge, as we will have fulfilled our obligation to deliver the goods at the first attempt.
If your package arrives damaged please report it to the carrier at the time of receipt, and to us immediately.