Standard Delivery Fees
Orders over £40.00 (excluding any delivery fees) and under 15kg in weight are delivered to mainland United Kingdom addresses completely free of charge as standard, unless a next day service is selected instead.
UK Delivery times & charges
We use Royal Mail 48 (their name for second class) and Interlink or DPD couriers to deliver your order. The delivery service you select at the checkout stage will determine how long it takes for your order to reach you.
Next Day Delivery
Orders placed before noon (12.00pm), Monday to Friday, will be dispatched that same day. Orders placed after noon or on a Saturday, Sunday or bank holiday, even if you select next day delivery, will ALWAYS be dipatched the next working day.
For example, order next day delivery on a Friday, Saturday, Sunday or on a bank holiday and your order will not be dispatched until the next available working day. Please only select this option if you are happy to receive your order under these conditions.
Deliveries to the EU & United States
We deliver to the EU and to the United States up to a maximum weight of 2kg. All overseas orders are dispatched via Royal Mail, Interlink or DPD courier on a fully tracked* and signed-for service which costs £15.48.
* We can only dispatch orders to Spain & the Spanish Islands as signed-for, not tracked, as the Spanish postal service does not offer a trackable option at this time.
Deliveries to the Scottish Highlands
Deliveries to the following postcodes will take two days to arrive when ordered as a next day service.
Will I have to sign for my order?
Customers in the UK will only need to sign for orders where next day delivery has been selected. Overseas customers WILL need to sign for all orders. If you are unavailable, you will be left a card which you can then use to rearrange delivery for a more suitable time.
Will I receive confirmation of my order?
We'll send you a confirmation email detailing the exact order received shortly after your order is placed.
When will my order arrive?
We aim to dispatch your order within 1-4 working days (excluding weekends and bank holidays). If, for any reason, your order is delayed, we will be in touch with you via the contact details you enter when you register with us. Your order will then travel via the method you selected when you ordered, so please factor in that time.
My order hasn't arrived!
We track the majority of our orders, meaning items rarely get lost. If, for any reason, your order doesn't arrive at the address you specified, we will replace it after 15 working days has elapsed. This is because Royal Mail does not consider an item to be lost before this time. If they have a backlog or a bag of mail goes astray, it can get picked up days after we handed it over to them, hence the 15 day wait time.
Please be careful when adding your delivery address at checkout. This is because our system is automated from ordering right through to the Royal Mail or courier labelling, which means the address you give us is what is printed on the label. If it turns out the address was entered incorrectly the order might be lost or returned to us marked as undeliverable.
We get your order out the door as fast as we possibly can, usually the same or next working day. But we can only do that once we have the order in our hot little hands, so please don't leave it until the last minute to put in your order. I know we're all guilty of it, me included, but if you can give yourself seven days lead time then you won't run out of chews, flea treatment or supplements.
Deliveries can be made to work addresses. If you are expecting a delivery and it hasn't arrived, please look for a delivery attempt card on your mat or in with your post.