If you aren't satisfied with your order from My Itchy Dog once it arrives, please let us know as soon as you can. In most instances we'll hopefully be able to address any issues you might have before you need to send anything back to us. You are of course entitled to a full refund or exchange should any item(s) be damaged or incorrect in any way.
All items should be securely packaged and returned to:
My Itchy Dog
All damages or shortages must be reported to us via our contact page, by email (firstname.lastname@example.org) or by phone on 01903 256 373 within 24 hours of receiving your goods. Any later than this we cannot arrange a return/refund or redelivery. If an item is damaged, once received back at our store, we will refund postage costs and send you a replacement. Please ensure you have evidence that your item has been returned, preferably via recorded delivery, which can be verified by online tracking.
If something doesn't arrive back to us we cannot replace it. If you are returning an item to us for any reason, it is your responsibility to retain a proof of postage, and we strongly recommend you send it to us via tracked mail with Royal Mail or a reputable courier so that we can trace it should it go astray.
Refunds of Delivery Fees
The Distance Selling Regulations state that all basic postage costs must be refunded but only if all the original contents were returned within the 30 day period. The basic postage cost applies for all orders. Refund of postage does not apply to next day delivery.
My Itchy Dog abides by the Distance Selling Regulations as laid down by the Office of Fair Trading. The product you wish to return must be in a saleable condition, in its original, undamaged packaging, and we'll consider the overall condition of the product being returned when making any refund.
We will refund the price of the item to the purchaser or exchange it as soon as it is received by us. Timescales will, however, depend on the speed with which your credit/debit card company process the credit. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods but not for changing your mind.